Our products delivered by ePacket shipping method. Usually, it may take up to 2 to 3 weeks to be delivered once your order has been processed.

Please double check all shipping information before submitting your order. Your order will be delayed if we have to contact you to update incorrect information.

Your order may be delivered to you by either the local post office or a local courier. Most orders will be delivered by your local post service, so the package will arrive with your regular mail. If you are not home when the delivery is made, a notice may be left by the postal service advising where your delivery can be collected.

We will not re-ship packages returned for wrong or incomplete addresses and customer unavailability.

If your tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier and address the issue directly with them. ThulyaShop does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

CUSTOMS & REGULATIONS

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time

You are responsible for checking your local postal regulations for restricted items as we cannot be held liable for any items that are not accepted into the specific country.